I am Zeph's Resume

Info & Contact

Brandon W. Hardesty

300 W Caddo
Cleveland, OK 74020
918.497.9580

Skills

Software:	Adobe Photoshop CS1, CS2, CS3, CS4 Adobe Illustrator CS3, CS4 Adobe InDesign CS3, CS4 Adobe GoLive, Adobe Premiere Pro CS3, CS4 Adobe Dreamweaver CS3,CS4 Corel Graphics Suite 12, Corel Painter, Blender 3D Art Rendering(Learning), 3ds Max rendering(Learning), Aspect, HDFS Reporting, XHTML, CSS, VB.Net
Hardware:	Wacom Cintiq 21UX, Wacom Intuos 3 Graphics Tablet, PC, Server, LAN/WAN, Mainframe Printers, Mac
Platforms:	Windows 2000/XP/98/Vista/Win7, Mac Leopard(10.x.x)

Education

Bachelors Degree: In progress
Oklahoma State University
Major: Art History
Stillwater, OK
January 2009-Present

Associates Degree
Tulsa Community College
Major: Liberal Arts
Tulsa,OK
December 2008

High School Diploma:
North Dakota Division of Independent Study
Fargo, ND
June 2004

Adobe Master Design Certified
Decmber 2008

Experience

Bank of Oklahoma (May 2006 - December 2007)	Design MS Excel spreadsheets for various reporting documents Monitor LAN/WAN and resolve networking issues Help customers with hardware and software issues
Help Desk Specialist / Print Manager

DecisionOne/Alorica (July 2005 – May 2006)	Monitor escalations board to meet Service Level Agreement with United Parcel Service (UPS) Monitor callboard to ensure all techs are in the proper call status and available to take phone calls Head of International Calling Team Diagnose, resolve and escalate key critical computer and network issues for overnight UPS customers in a professional and timely manner Trained individual and groups of employees on hardware and software use as well as set up e-mail accounts and administer account logins and database IDs Ensure smooth shift transition through proper communication Interact with UPS customers to pinpoint software, hardware and network issues Assist Technical Support Groups (TSG) at site to resolve IT issues Ability to keep low call times while keeping a high standard of service Initiated and created a new format for TSG checks reducing the amount of paperwork required from 70 pages to 7 pages Certified as Alorica Production Down technician
Production Down Operations Manager

Video Joes Game Exchange & Rental, Inc. (September 2001 – May 2005)	Provided excellent customer service by handling stressful situations and working with unsatisfied customers. Created graphics for business signage and advertising Helped to ensure a safe, efficient and happy working environment
Manager/Co-Owner

Honors

Eagle Scout - July 17, 2003

OK House of Representatives Page - 2002

Up With Trees – Golden Shovel Award 2003

President, TCC Science Club - 2004

TCC Art Show Honorable Mention - Spring 2007